Case studies

Case studies

Case studies

Cross-Platform Mobile App Redesign • 2025

One app, many journeys:
Building a flexible system for healthcare users

One app, many journeys:
Building a flexible system for healthcare users

Wildflower Health's white-labeled pregnancy and wellness app was in need of a rebuild, and the team had a tight timeline and a lean budget. Engagement was low, with monthly active users hovering around 25–30% across clients, well below the company's 50% target.

I ran a focused UX audit and delivered a rapid redesign, streamlining navigation, tightening visual hierarchy, and prioritizing high-impact improvements that aligned with the constraints of the rebuild.

The result: Clearer workflows, improved usability, and a scalable foundation for their new tech stack to set the stage for stronger engagement and a path toward their goal.

Note: The team is in development, so any ROI metrics are an estimate.

Role

Fractional Product Designer

Timeframe

~6 weeks

Team

Senior Product Manager, Director of Content, VP of Marketing

App Reach

~50k users

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Boosting Gusto.com's signup funnel via iterative testing

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The starting point

Clarity through a UX audit and strategy workshops

Wildflower’s app was cluttered and hard to scale. I reviewed internal journey maps, care plan workflows, and engagement data to ensure recommendations balanced clinical priorities with user needs.

From there, I ran a UX audit to uncover and prioritize key issues, sharing a redesign plan that fit both the tech stack and timeline.

I also led strategy workshops to align the team on personas, user flows, and scope, ultimately focusing on pregnancy users while deprioritizing general wellness to keep the project manageable.

Pregnant or not, there were two key mental models to consider:

This all helped define who I was designing for

The Task-Oriented Planner

Whether pregnant or managing other health needs, they value structure and timely updates to keep care plans on track.

The Reassurance Seeker

Navigates anxiety, high-risk care, or major life transitions. They need clear guidance and frequent reassurance to feel confident in their next steps.

Defined a new visual system that is modern, warm, and scalable

Brainstorm and ideate

The old app felt dated and lacked a system to support key user needs. I created a modern, reusable visual system that makes health info clear, improves usability, and sets up a scalable foundation for future updates.

Redesigned the homepage to scale with any user state

This modular system adapts based on the user’s needs, reordering and emphasizing components to reduce noise and surface the right actions at the right time.

This modular system adapts based on the user’s needs, reordering and emphasizing components to reduce noise and surface the right actions at the right time.

Routine pregnancy

Highlights milestones and clinical to-dos, like appointment reminders.

High-risk pregnancy

Surfaces key alerts while keeping milestone content accessible.

Postpartum user

Shifts tone and layout to support recovery, with fewer distractions.

Routine pregnancy

Highlights milestones and clinical to-dos, like appointment reminders.

High-risk pregnancy

Surfaces key alerts while keeping milestone content accessible.

Postpartum user

Shifts tone and layout to support recovery, with fewer distractions.

Routine pregnancy

Highlights milestones and clinical to-dos, like appointment reminders.

High-risk pregnancy

Surfaces key alerts while keeping milestone content accessible.

Postpartum user

Shifts tone and layout to support recovery, with fewer distractions.

Routine pregnancy

Highlights milestones and clinical to-dos, like appointment reminders.

High-risk pregnancy

Surfaces key alerts while keeping milestone content accessible.

Postpartum user

Shifts tone and layout to support recovery, with fewer distractions.

Reimagined tasks to reduce overwhelm and support multi-plan growth

Reimagined tasks to reduce overwhelm and support multi-plan growth

The old to-do list showed everything at once, overwhelming users as care plans grew.

I redesigned it with progressive disclosure: Urgent tasks first, others hidden until needed—creating a cleaner, modular system that scales without clutter.

The old to-do list showed everything at once, overwhelming users as care plans grew.

I redesigned it with progressive disclosure: Urgent tasks first, others hidden until needed—creating a cleaner, modular system that scales without clutter.

The many iterations it took to get there …

The many iterations it took to get there …

Revamped trackers to boost engagement and retention

Revamped trackers to boost engagement and retention

Revamped trackers to boost engagement and retention

I reworked a cluttered, click-heavy system into a simple, inviting tracker experience.

Users can now log items directly, see what matters most based on their care plan, and preview postpartum tools.

The design also adapts for unique needs like chronic condition tracking.

Streamlined navigation with user & business needs in mind

Users were getting lost in the original experience. Essential features were buried, editing key details like due dates took too many steps, and the cluttered menu caused frustration and drop-off. I prioritized navigation based on user needs and frequency, aligned the team on a simpler structure, and moved lower-priority items into a clean hamburger menu to reduce friction.

The result: A more focused, approachable app experience that feels easy to navigate because its intuitive, not overwhelming.

Designing for impact

Smarter UX leads to stronger outcomes

This project was about solving business and user problems through smart strategy and focused execution.

  • I started with strategy, not screens

  • I prioritized business goals and user needs

  • I designed a scalable system, not just static mocks

  • I delivered smart solutions (not just what was asked, but what was needed)

Projected Results:
  • Monthly Active Users: 28% → 50%

  • App Sessions: 4 → 8 per month

  • Task Completion: +35–50%

  • Support Tickets: –20–30%

Projected Results:

  • Monthly Active Users: 28% → 50%

  • App Sessions: 4 → 8 per month

  • Task Completion: +35–50%

  • Support Tickets: –20–30%

Real feedback from the team

"Jessica took the time to 'teach' us, explaining concepts and ensuring we understood the rationale behind her recommendations.

This educational aspect was invaluable. We've come away with a wealth of good design thinking principles and practical tips that we can confidently apply to our future projects.

I highly recommend Jessica at Brewer Digital to anyone seeking top-tier UI/UX expertise delivered with professionalism, efficiency, and collaborative spirit."

Real feedback from the team

"Jessica took the time to 'teach' us, explaining concepts and ensuring we understood the rationale behind her recommendations.

This educational aspect was invaluable. We've come away with a wealth of good design thinking principles and practical tips that we can confidently apply to our future projects.

I highly recommend Jessica at Brewer Digital to anyone seeking top-tier UI/UX expertise delivered with professionalism, efficiency, and collaborative spirit."

Have questions?

Have questions?

How did you balance user needs with business goals, especially in a health product?

How did you balance user needs with business goals, especially in a health product?

How did you balance user needs with business goals, especially in a health product?

How did you balance user needs with business goals, especially in a health product?

How did you handle ambiguity when requirements are still shifting?

How did you handle ambiguity when requirements are still shifting?

How did you handle ambiguity when requirements are still shifting?

How did you handle ambiguity when requirements are still shifting?

How did you work within the existing tech stack and team capacity?

How did you work within the existing tech stack and team capacity?

How did you work within the existing tech stack and team capacity?

How did you work within the existing tech stack and team capacity?

How do you ensure your designs scale across complex user types?

How do you ensure your designs scale across complex user types?

How do you ensure your designs scale across complex user types?

How do you ensure your designs scale across complex user types?

Keep reading

More examples of design that drives results.

Boosting Gusto.com's signup funnel via iterative testing

Introduced a password-free lead form and tailored content, increasing visits converting to leads by 15% and boosting sign-ups by 25%.

Optimizing Therabody.com's PDP for conversion

Used lightweight A/B testing to increase product page conversion rates by up to 22%—without bloating engineering timelines.

Boosting Gusto.com's signup funnel via iterative testing

Introduced a password-free lead form and tailored content, increasing visits converting to leads by 15% and boosting sign-ups by 25%.

Optimizing Therabody.com's PDP for conversion

Used lightweight A/B testing to increase product page conversion rates by up to 22%—without bloating engineering timelines.

Boosting Gusto.com's signup funnel via iterative testing

Introduced a password-free lead form and tailored content, increasing visits converting to leads by 15% and boosting sign-ups by 25%.

Optimizing Therabody.com's PDP for conversion

Used lightweight A/B testing to increase product page conversion rates by up to 22%—without bloating engineering timelines.

Let's connect

Open to new projects, collaborations, and conversations.

© 2025 – Jessica Goldman Design

Crafting impactful design solutions with empathy and strategy.

Let's connect

Open to new projects, collaborations, and conversations.

© 2025 – Jessica Goldman Design

Crafting impactful design solutions with empathy and strategy.

Let's connect

Open to new projects, collaborations, and conversations.

© 2025 – Jessica Goldman Design

Crafting impactful design solutions with empathy and strategy.

Let's connect

Open to new projects, collaborations, and conversations.

© 2025 – Jessica Goldman Design

Crafting impactful design solutions with empathy and strategy.